Shipping policy

Important Information:

  1. All orders placed before 11am EST will be shipped same business day. Orders placed after 11 AM EST will ship the following business day except on Fridays (typically Monday). Shipping may be delayed during holidays or high-volume promotions.
  2. 2-5 day shipping applies to 48 contiguous states.
  3. Standard Shipping is offered for all 50 States within the US. This shipping option also includes PO Boxes and APOs/ FPOs. 
  4. Expedited Shipping is not available for P.O. Boxes and APO/FPO addresses.
  5. If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.

TRACK YOUR PACKAGE: 

Once your order has been successfully packaged and labeled, you will receive an email with your tracking number. The email provided includes all of the information needed in order to track your package. You will then be able to locate your package after it has left our facility. If you are having difficulties tracking your package, feel free to contact us. Remember to provide your order number in the email for faster tracking. 

LOST OR STOLEN PACKAGES: 

Please contact your local post office if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please contact us  after you check your local post office.

We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. 

We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will be re-shipped at customer expense.

DEFECTIVE OR DAMAGED MERCHANDISE: 

After starting your return, select ‘item is damaged’ under ‘reason for return’, and proceed through the return process. Please indicate how the product is damaged in the ‘Any additional feedback’ section on the ‘Your Return Summary’ page. You can also provide photos and send an email.